Refund policy

Returns

We have a 30-day return policy on eligible (non-sale) items, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition as received, unworn or unused, have original tags attached, be in original packaging, include a receipt or proof of purchase, and not be a sale item.

How to Start a Return

To start a return, contact us at support@rozalure.com. If your return is approved, we will provide instructions on how and where to send your package. Items sent back without prior approval will not be accepted. For all return-related questions, contact support@rozalure.com.

Damages & Issues (24-Hour Policy)

Please inspect your order immediately upon delivery. If your item is damaged, defective, or incorrect, you must notify us within 24 hours of delivery, provide clear images and/or video evidence, and email it to support@rozalure.com. Claims submitted after 24 hours will be void. If approved, we will issue a replacement only. Sale items are only eligible for replacement if damaged and reported within 24 hours.

Exchanges

We do not offer direct exchanges. Exchanges only occur in the form of a replacement for items that are damaged, defective, or incorrect and reported within 24 hours of delivery with proper evidence.

Non-Returnable Items

The following items are not eligible for return or refund: sale items (except damaged within 24 hours), gift cards, perishable goods (food, flowers, plants), custom or personalized products, personal care or beauty products, hazardous materials, flammable liquids, or gases. If you have questions about a specific item, contact support@rozalure.com before purchasing.

Refunds

Once we receive and inspect your approved return, we will notify you of the refund decision. If approved, refunds are issued to the original payment method. Processing time is up to 10 business days. Your bank or credit card provider may require additional processing time. If more than 15 business days have passed since approval, contact support@rozalure.com.